Policies

Frequently Asked Questions

Short answers about the paintings, buying, delivery and certificates.

Are the paintings original?

Yes. Every painting offered on this website is a single, physical, original oil painting on canvas created by the artist Manjoo Kiraan. They are not prints or reproductions unless a listing clearly says otherwise.

Who owns the copyright?

Manjoo Kiraan keeps the copyright in every painting, including after it is sold. Buying a painting gives you ownership of the physical work, not the right to reproduce it. See the Intellectual Property Policy.

Do the colours on screen match the painting?

We photograph each painting carefully, but screens, lighting and camera settings vary. Small differences in colour, texture and sheen between the photographs and the painting are normal and are not a defect.

What happens when I add a painting to my cart?

When you start checkout, the painting is held for you for 30 minutes so nobody else can buy it at the same time. If payment is not completed in that time, the hold is released.

When is my purchase confirmed?

Only once your payment has been verified by our payment provider. You will see the confirmation on your order page.

Do the paintings come framed?

No. Paintings are sold unframed unless the listing says otherwise. Framing is available separately at extra cost:

  • Paintings are sold unframed unless the listing says the painting is sold framed.
  • A frame is optional. Use "Request a frame" on your order page (or ask through the Contact page) before the painting is packed, and the studio will send a written quote covering the frame, any extra packing and any extra delivery charge.
  • The frame is priced and charged separately from the painting. It is never included in the painting's price.
  • Full payment for the frame is due before the frame is ordered from our framer.
  • Framing usually adds about 1 to 2 weeks before dispatch. The painting and frame are shipped together.
  • Before dispatch, we send you a photograph of the framed painting for your approval.
  • Frames are made to measure. Once a frame has been ordered from the framer, it is non-refundable.
  • Damage to the frame in transit is at the customer's risk.

Do you ship outside India?

At the moment we deliver within India only. If you are outside India, please contact us and we will let you know what is possible.

Does the painting come with a certificate?

Yes. Every original painting by Manjoo Kiraan comes with a certificate of authenticity. It is issued automatically when your order is confirmed, and you can download it from your order page. Each certificate carries a unique code that anyone can check on the Verify a certificate page.

How do I get in touch?

Use the Contact page. Signed-in collectors can follow their messages under "Your enquiries".