These terms apply when you buy a painting through this website. Please read them before you order. They do not affect any rights you have under the law of India that cannot be excluded.
1. About us
This website is operated by the studio of the artist Manjoo Kiraan, trading as "Ephphatha by Manjoo Kiraan". You can reach us through the Contact page.
2. The paintings
Each painting is an original, handmade work by Manjoo Kiraan. We describe each painting honestly, including its size, medium and condition. Measurements are approximate and may vary slightly. Photographs are a guide only, and colours may differ from your screen.
3. Prices
Prices are in Indian Rupees (INR) unless a listing says otherwise. Any offer or reduced price is shown against a genuine earlier price. The total payable, including any applicable taxes and delivery charges, is shown before you pay.
4. How a contract is formed
Placing a painting in your cart does not reserve it. When you begin checkout, the painting is reserved for 30 minutes. A contract is formed only when your payment has been verified and your order is confirmed. Until then, we may decline an order, for example where a painting has already been sold or an obvious pricing error has occurred. In that case any payment received is refunded in full.
5. Delivery
Any delivery timeframe we give is an estimate. We will keep you informed and share tracking details where the courier provides them.
6. Frames
- Paintings are sold unframed unless the listing says the painting is sold framed.
- A frame is optional. Use "Request a frame" on your order page (or ask through the Contact page) before the painting is packed, and the studio will send a written quote covering the frame, any extra packing and any extra delivery charge.
- The frame is priced and charged separately from the painting. It is never included in the painting's price.
- Full payment for the frame is due before the frame is ordered from our framer.
- Framing usually adds about 1 to 2 weeks before dispatch. The painting and frame are shipped together.
- Before dispatch, we send you a photograph of the framed painting for your approval.
- Frames are made to measure. Once a frame has been ordered from the framer, it is non-refundable.
- Damage to the frame in transit is at the customer's risk.
7. Ownership and risk
Ownership of the physical painting passes to you when payment is received in full. Risk of loss or damage passes to you on delivery.
8. Copyright
Buying a painting transfers ownership of the physical work only. Copyright and all other intellectual property rights remain with Manjoo Kiraan unless a separate written agreement signed by the artist says otherwise. You may display, lend, insure, photograph for private and insurance records, and resell the painting. You may not reproduce it, for example as prints, merchandise, digital files or NFTs, or use it in advertising, without written permission. See the Intellectual Property Policy.
9. Certificates of authenticity
Every original painting comes with a certificate of authenticity, issued when your order is confirmed and available to download from your order page. It confirms the studio's own records of the painting at the time of sale and can be checked on the Verify a certificate page. A certificate is not an independent appraisal or valuation. If the sale is cancelled or the painting is returned, the certificate is withdrawn.
10. Questions about your order
If you have any concern about your painting or your order, please contact us through the Contact page.
11. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. To the extent permitted by law, our total responsibility for any order is limited to the price you paid for that order. Nothing in these terms limits liability that cannot be limited by law.
12. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, courier failures or government action. We will let you know and do our best to reduce the effect.
13. Complaints
If something goes wrong, please contact us first. Our Grievance and Customer Support page explains how complaints are handled.
14. Governing law
These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the competent courts in India.
15. Changes to these terms
We may update these terms from time to time. The version shown on this page when you place your order applies to that order.