We want every collector to be happy with their experience. If something has gone wrong, please tell us and we will do our best to put it right.
How to contact us
- Use the Contact page to send us a message. If you are signed in, you can follow your messages under "Your enquiries".
- For an order, please include your order reference.
- For copyright concerns, use the Report a copyright concern form.
- For requests about your personal data, use the "Your data" page in your account, or see our Privacy Notice.
Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints can be addressed to the studio's Grievance Officer through the Contact page. Please mark your message "Grievance".
How we handle complaints
- We acknowledge every complaint within 48 hours.
- We aim to resolve complaints within 15 days, and in any case within one month of receiving them.
- If we need more information, we will ask you, and the time it takes you to reply is not counted.